Returns and Exchanges

Check your order the day it lands

Please open your parcel and look everything over as soon as it arrives. If something is damaged or faulty, email samantha@honesthem.com within 3 days of delivery with your order number and a photograph of the problem.

After those 3 days a fault becomes much harder to tell apart from ordinary wear, so anything reported later is subject to a restocking fee. Once tags are off, or a piece has been washed or worn, we can’t take it back at all.

Exchanges

Exchanges are for the same piece in a different size or colour. Email samantha@honesthem.com first to tell us what you need, then send the original back within 14 days. If the size you want is still in stock, the new one goes out to you.

If you send something back without telling us first, we’ll process it as an ordinary return. Final sale pieces can’t be exchanged.

Returns

Email samantha@honesthem.com to let us know what’s coming back and why, then post it within 14 days of the day your order arrived.

It needs to come back the way it left: unworn, unwashed, tags on, no marks, no smells, no pet hair, with the packing slip in the parcel. Anything that arrives past 14 days, or that has clearly been worn, will be sent back to you at your expense.

Refunds are issued as a digital gift card, not back to your card. Give us 5–7 business days to process it once it reaches us.

Return postage is yours

We cover getting your order to you — free over $50 — and the journey back is the part you pay for. Use whichever carrier you like; tracking and insurance are worth having but we don’t require them.

The shipping you paid on the original order isn’t refundable, and we can’t be responsible for a return that goes missing on its way to us — so if it’s a big one, tracking is a kindness to both of us.

What’s final sale

Anything marked SALE is final. It can’t be returned and it can’t be exchanged.

For hygiene reasons, lingerie, swimwear and hair accessories are always final sale too, whatever the price.

Where to send it

Pop the original packing slip in the parcel — or a note with your name and the email address you ordered with. You can put several orders in one box as long as every packing slip is in there.

About colours and measurements

Every piece is photographed to show its colour, pattern and fit as honestly as we can. Screens differ, though — phones and laptops all render colour a little differently — so a slight variation from what you saw isn’t counted as a fault.

Still not sure?

Email samantha@honesthem.com and Sam will walk you through it. There’s a person on the other end of that address.